1. Generalities

   - Use of the Site: By browsing and using the Tiendagoa site, you confirm that you are over 18 years of age and have the legal capacity to carry out purchase transactions.

   - Modifications: Tiendagoa reserves the right to modify these Terms and Conditions at any time. Changes will take effect when posted on the site.

   - Data Privacy: Tiendagoa is committed to protecting the confidentiality of your personal data in accordance with our [Privacy Policy].

2. Products and Prices

   - Availability: All products on the site are subject to availability. If the inventory of a requested product is out of stock, we will contact you to offer an alternative or a refund.

   - Prices: Prices include applicable taxes, unless otherwise indicated. Tiendagoa reserves the right to modify prices without prior notice.

3. Purchase Process

   - Order: Orders are subject to acceptance and availability. You will receive a confirmation email upon completing your order and payment.

   - Payment: We accept the payment methods indicated on our website. Confirmation of payment is essential for the order to be processed.

   - Cancellation: Orders may be canceled before shipping. If the order has already been sent, you must carry out a return process according to our policies.

4. Shipping Policy

   - Cost and Delivery Time: Shipping costs are calculated at the time of ordering and vary depending on location and package size. Estimated delivery times will be indicated at checkout.

   - Shipping Tracking: Once the order has been shipped, you will receive an email with the tracking number to verify the status of your delivery.

   - Incorrect Address: It is the customer's responsibility to provide a correct address. Tiendagoa is not responsible for packages lost due to incorrect data in the shipping address.

5. Return Policy

   - Return Conditions: We accept returns within 7 days of receiving the product. Products must be unused, in their original packaging and in salable condition.

   - Reasons for Returns: We accept returns if the product arrives defective or incorrect, or if the customer is not satisfied with their purchase.

   - Return Process: To initiate a return, contact us at ([email protected]) with your order number and reason for return. Once approved, we will provide you with return instructions.

   - Refunds: Refunds will be processed within 14 business days of receiving the product at our facilities and will be credited through the original payment method.

6. Product Guarantee

   - Tiendagoa guarantees that the products offered are of quality and are in perfect condition. Any claim for defects must be made within the first 7 days of receipt.

7. Limitation of Liability

   - Tiendagoa will not be responsible for indirect, incidental or consequential damages derived from the use of the products, nor for delays in delivery attributable to courier companies.

   - In any case, Tiendagoa's liability will be limited to the value of the purchase made.

8. Intellectual Property

   - All content on the site, including text, graphics, logos and images, is the property of Tiendagoa or its suppliers and is protected by intellectual property rights. Reproduction in whole or in part without authorization is prohibited.

9. Jurisdiction and Applicable Law

   - These Terms and Conditions are governed by the local laws of the country in which Tiendagoa is incorporated. Any dispute will be resolved in the courts of said jurisdiction.

10. Contact

   - If you have questions, comments or need support, you can contact us through our email: ([email protected]) or at the address provided on the website.